Service quality : new directions in theory and practice / editors; Roland T. Rust, Richard L. Oliver

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Publication details: Thousand Oaks : Sage Publications, 1994Description: 289 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.5.S468 (Browse shelf(Opens below))		1	Available		00000565534

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