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Service quality : new directions in theory and practice /

Service quality : new directions in theory and practice / editors; Roland T. Rust, Richard L. Oliver - Thousand Oaks : Sage Publications, 1994 - 289 p. : ill. ; 23 cm.

ISBN: 0803949197

Subjects--Topical Terms:
Customer services--Quality control
Consumer satisfaction

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Service quality : new directions in theory and practice /

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