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	1.	Marketing : best practices / K. Douglas Hoffman ... [et al.] by Hoffman, K. Douglas Edition: 2nd ed. Publication details: Mason, Ohio : Thomson/South-Western, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.M3222 2003. Place hold
	2.	Services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E. G. Bateson by Hoffman, K. Douglas Bateson, John E. G Hoffman, K. Douglas. Essentials of services marketing Edition: 3rd ed. Publication details: Mason, OH. : Thomson /South-Western, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD9980.5.H645 2006, ... Place hold
	3.	Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.]. by Hoffman, K. Douglas Publication details: London : Cencage Learning EMEA, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.S483 2009. Place hold
	4.	Marketing principles and best practices / K. Douglas Hoffman ... [et al.]. by Hoffman, K. Douglas a Hoffman, K. Douglas. Marketing : best practices Edition: 3rd ed. Publication details: Mason, Ohio : Thomson/South-Western, 2005 Other title: Marketing principles & best practices Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.M3222 2005. Place hold
	5.	Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E. G. Bateson. by Hoffman, K. Douglas [author.] Bateson, John E. G [author.] Edition: Fifth edition. Publisher: Boston : Cengage Learning, 2017Copyright date: ©2017 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD9980.5.H645 2017. Place hold

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