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Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman
Publication details: Singapore : Ron Kaufman Pte Ltd., 2005Description: xix, 248 p. : ill. ; 23 cmISBN:- 9810529589
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ PILIH SIMPAN-P. HOSPITAL CANSELOR TUANKU MUHRIZ | - | HF5415.5.K21u 2005 9HUKM (Browse shelf(Opens below)) | 1 | Available | 00001405784 |
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| HF5415.5.G67 2000 9HUKM Monitoring, measuring, and managing customer service / | HF5415.5.G851c 2002 9HUKM Customer loyalty : how to earn it, how to keep it / | HF5415.5.G853o 2006 9HUKM 101 ways to really satisfy your customers / | HF5415.5.K21u 2005 9HUKM Up your service!: insights : true stories of winners and losers in the quest for superior service / | HF5415.5.R885s 2010 9HUKM Successful customer service / | HF5415.5.S627 1999 9HUKM The nordstrom way : the inside story of America`s #1 customer service company / | HF5415.5.S659m 2002 9HUKM Managing the customer experience : turning customers into advocates / |
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