Up your service!: insights : true stories of winners and losers in the quest for superior service /

Kaufman, Ron

Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman - Singapore : Ron Kaufman Pte Ltd., 2005 - xix, 248 p. : ill. ; 23 cm.

9810529589 RM59.90


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