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Service management for competitive advantage /

Fitzsimmons, James A.

Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons - New York : McGraw-Hill, 1994 - 462 p. : ill. ; 25 cm.

ISBN: 0070212171

Subjects--Topical Terms:
Service industries--Management

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Service management for competitive advantage /

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