000			03497cam a2200481 i 4500
005			20250930135741.0
008			140716s2014 maua b 001 0 eng
020			_a9781449657253 (pbk. : alk. paper)
020			_a1449657257 (pbk. : alk. paper)
020			_a9781449660284 (pbk. : alk. paper) _cRM215.19
020			_a1449660282 (pbk. : alk. paper)
039		9	_a201504281047 _bzainol _y07-16-2014 _zfida
040			_aDNLM/DLC _beng _erda _cDLC _dYDX _dNLM _dYDXCP _dOCLCO _dOCLCF _dMMU
040			_dUKM _erda
090			_aQV737.P536 2014 9
090			_aQV737 _b.P536 2014 9
245	0	0	_aPharmacy management, leadership, marketing, and finance / _cedited by Marie A. Chisholm-Burns, PharmD, MPH, FCCP, FASHP, Allison M. Vaillancourt, PhD, SPHR, Marv Shepherd, PhD.
250			_aSecond edition.
264		1	_aBurlington, MA : _bJones & Bartlett Learning, _c[2014]
300			_axxvi, 590 pages : _billustrations ; _c26 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aSect. I. Pharmacy management and leadership -- Management essentials for pharmacists -- Leadership essentials for pharmacists -- Communicating effectively with others -- Managing conflict and building consensus -- Negotiation techniques -- Leading and managing change -- Sect. II. Planning -- Strategic planning to achieve results -- Pharmacy business and staff planning -- Sect. III. Pharmacy and clinical operations -- Significant laws affecting pharmacy practice management -- Pharmacy operations: workflow, practice activities, medication safety, and technology -- Purchasing and managing inventory -- Justifying and planning patient care services -- Developing and evaluating clinical pharmacy services -- Quality improvement -- Achieving and measuring patient satisfaction -- Sect. IV. Finance -- Third-party payment for prescription medications -- Cents and sensibility: understanding the numbers -- Integrating pharmacoeconomic principles and pharmacy management -- Personal finance -- Sect. V. Risk management -- The basics of managing risk -- Insurance fundamentals -- Sect. VI. Human resources -- Employment law essentials -- Creating and identifying desirable workplaces -- Successful recruitment and hiring strategies -- Effective performance management -- Sect. VII. Marketing and promotion -- Understanding and applying marketing strategies -- Advertising and promotion -- Sect. VIII Professional effectiveness -- Developing professionalism -- Ethical decision making -- Creating your personal brand and influencing others -- Innovation and entrepreneurship -- Managing your time.
650		2	_aPharmacy Administration.
650		2	_aFinancial management.
650		2	_aLeadership.
650		2	_aMarketing. _960389
650		2	_aPharmacies _xeconomics.
650		7	_aPharmacy management. _2fast _0(OCoLC)fst01060352
700	1		_aChisholm-Burns, Marie A., _eeditor of compilation.
700	1		_aVaillancourt, Allison M., _eeditor of compilation.
700	1		_aShepherd, Marv, _eeditor of compilation.
907			_a.b15952496 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kQV737.P536 2014 9
914			_avtls003565148
990			_azr
991			_aFakulti Farmasi, KKL
998			_ad _b2014-03-07 _cm _da _feng _gmau _y0 _z.b15952496
999			_c574628 _d574628