| 000 | 01186nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250918231804.0 | ||
| 008 | 131021s2013 nyu 001 0 eng | ||
| 020 |
_a9780770435608 (hc : alk. paper) _cRM67.37 |
||
| 039 | 9 |
_a201310251319 _bzaina _y10-21-2013 _zrahah |
|
| 040 |
_aDLC _beng _cDLC _erda _dUKM |
||
| 090 | _aHF5415.5.C635 | ||
| 090 |
_aHF5415.5 _b.C635 |
||
| 100 | 1 | _aCockerell, Lee. | |
| 245 | 1 | 4 |
_aThe customer rules : _bthe 39 essential rules for delivering sensational service / _cLee Cockerell. |
| 264 | 1 |
_aNew York : _bCrown Business, _c[2013]. |
|
| 300 |
_axiv, 189 pages ; _c21cm |
||
| 504 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b1575120x _b2019-11-12 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.C635 |
||
| 914 | _avtls003542607 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2013-08-10 _cm _da _feng _gnyu _y0 _z.b1575120x |
||
| 999 |
_c555293 _d555293 |
||