| 000 | 01197nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250930134709.0 | ||
| 008 | 130705s2013 caua b 001 0 eng | ||
| 020 |
_a9788132109563 (pbk. : alk. paper) _cRM77.64 |
||
| 039 | 9 |
_a201312271410 _bzaina _c201312231509 _drasyilla _y07-05-2013 _zrasyilla |
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| 040 |
_aDLC _cDLC _dDLC _dUKM |
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| 090 | _aHF5415.5.G857 | ||
| 090 |
_aHF5415.5 _b.G857 |
||
| 100 | 1 | _aGureja, Gopal K. | |
| 245 | 1 | 0 |
_aOrganisational schizophrenia : _bimpact on customer service quality / _cGopal K. Gureja. |
| 260 |
_aLos Angeles : _bSAGE Publications, _c2013. |
||
| 300 |
_axxx, 346 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [333]-334) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aOrganizational behavior. _960635 |
|
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b15676808 _b2019-11-12 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.G857 |
||
| 914 | _avtls003534376 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Sains Sosial dan Kemanusiaan | ||
| 998 |
_at _b2013-05-07 _cm _da _feng _gcau _y0 _z.b15676808 |
||
| 999 |
_c550331 _d550331 |
||