000			02198cam a2200397 a 4500
005			20250918191539.0
008			130625s2012 nyua bi 001 0 eng
020			_a9780071781206 (alk. paper) _cRM122.02
020			_a007178120X (alk. paper)
039		9	_a201310241104 _blan _c201310171220 _dhamudah _y06-25-2013 _zhamudah
040			_aDLC _dUKM
090			_aHD57.7.P494
090			_aHD57.7 _b.P494
100	1		_aPhillips, Jack J., _d1945-
245	1	0	_aMeasuring leadership development : _bquantify your program's impact and ROI on organizational performance / _cJack Phillips, Patricia Pulliam Phillips, and Rebecca L. Ray.
260			_aNew York : _bMcGraw-Hill, _c2012.
300			_axii, 335 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aLeadership development has never been more critical -- Failure and success of leadership development -- Leadership development and the ROI methodology -- Business alignment and preparation for ROI -- Data collection issues -- Isolating the effects of the program : tackling the attribution issue -- Converting data to money -- Leadership development costs and ROI -- Measuring intangibles -- Communicating and using evaluation data -- Taking a sensible approach to ROI -- Case study : ROI in business coaching (Nations Hotel Corporation) -- Case study : measuring ROI in leadership development (Global Car Rental) -- Case study : measuring ROI in leadership development (Linear Network Systems).
650		0	_aLeadership.
650		0	_aOrganizational effectiveness.
650		0	_aRate of return.
650		0	_aLeadership _vCase studies.
650		0	_aOrganizational effectiveness _vCase studies.
650		0	_aRate of return _vCase studies.
700	1		_aPhillips, Patti.
700	1		_aRay, Rebecca.
907			_a.b15669567 _b2019-11-12 _c2019-11-12
942			_c01 _n0 _kHD57.7.P494
914			_avtls003533606
990			_arab
991			_aFakulti Sains Sosial dan Kemanusiaan
998			_at _b2013-12-06 _cm _da _feng _gnyu _y0 _z.b15669567
999			_c549637 _d549637