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| 005 | 20250918190222.0 | ||
| 008 | 130313s2011 nyu 001 0 eng | ||
| 010 | _a2010-020923 | ||
| 020 |
_a9780814416419 (pbk.) _cRM85.45 |
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| 020 | _a0814416411 (pbk.) | ||
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_a201306120938 _bzabidah _c201306041637 _dbinar _y03-13-2013 _zbinar |
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| 040 |
_aDLC _cDLC _dYDXCP _dUKM |
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| 090 | _aHF5415.5.E945 2011 | ||
| 090 |
_aHF5415.5 _b.E945 2011 |
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| 100 | 1 |
_aEvenson, Renee, _d1951- |
|
| 245 | 1 | 0 |
_aCustomer service training 101 / _cRenee Evenson. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bAmerican Management Association, _c2011. |
||
| 300 |
_avii, 230 p ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aEmployees _xTraining of. |
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| 907 |
_a.b1559371x _b2019-11-12 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.E945 2011 |
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| 914 | _avtls003525424 | ||
| 990 | _aza | ||
| 991 | _aFakulti Ekonomi dan Perniagaan | ||
| 998 |
_at _b2013-01-03 _cm _da _feng _gnyu _y0 _z.b1559371x |
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| 999 |
_c542257 _d542257 |
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