| 000 | 01105nam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114719.0 | ||
| 008 | 981208s1991 xxu13 00mueng | ||
| 039 | 9 |
_a200904171558 _brosma _c200605301412 _dnorliah _y08-18-1999 _zload |
|
| 090 | _avideo HF5415.5.C87 | ||
| 090 |
_avideo HF5415.5 _b.C87 |
||
| 245 | 0 | 0 |
_aCustomer service _h[videorecording] : _bmore than a smile |
| 260 |
_aBaltimore County Public Library, Townson, Md. : _bLibrary Video Network, _c1991 |
||
| 300 |
_a1 videocassette (VHS) (13 min.) : _bsd., col. ; _c1/2 in. + _e1 video training package |
||
| 500 | _aCopy also available in DVD format | ||
| 520 | _aThe purpose of this video/training package is to promote good customer service among all levels of library staff, including staff behind the scenes. | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 907 |
_a.b10493384 _b2020-10-12 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kvideo HF5415.5.C87 |
||
| 914 | _avtls000051388 | ||
| 990 | _am | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b10493384 |
||
| 999 |
_c51281 _d51281 |
||