| 000 | 00967nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250913114719.0 | ||
| 008 | 981208s1987 xxu 00 eng | ||
| 010 | _a87-21549 | ||
| 020 | _a71-82859-9 | ||
| 035 | _a400316 | ||
| 039 | 9 |
_y08-18-1999 _zload |
|
| 090 | _aHF5415.3.L45 | ||
| 090 | _aHF5415.30-4 | ||
| 100 | 1 | _aLele, Milind M. | |
| 245 | 1 | 4 |
_aThe customer is key _bGaining an unbeatable advantage through customer satisfaction _cMilind M. Lele with Jagdish N. Sheth |
| 260 |
_aNew York _bJohn Wiley & Sons _c1987 |
||
| 300 | _a260p.: 23cm. | ||
| 440 |
_aWiley management series on problem solving _bdecision making and strategic thinking |
||
| 590 | _a1 | ||
| 650 | _aConsumer satisfaction | ||
| 907 |
_a.b1049330x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.3.L45 |
||
| 914 | _avtls000051380 | ||
| 991 | _aFakulti Ekonomi | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b1049330x |
||
| 999 |
_c51273 _d51273 |
||