| 000 | 01239nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250930133129.0 | ||
| 008 | 120322s2012 nyua b 000 0 eng | ||
| 020 |
_a9780071749589 (alk. paper) _cRM77.50 (1 naskhah) |
||
| 020 | _a0071749586 (alk. paper) | ||
| 039 | 9 |
_a201206192116 _blan _c201206070906 _drahah _c201205251619 _dzaina _c201205071505 _drahah _y03-22-2012 _zlatihan |
|
| 040 | _dUKM | ||
| 090 | _aHF5467.Z37M534 | ||
| 090 |
_aHF5467.Z37 _bM534 |
||
| 100 | 1 |
_aMichelli, Joseph A., _d1960- |
|
| 245 | 1 | 4 |
_aThe Zappos experience : _b5 principles to inspire, engage, and wow / _cby Joseph Michelli. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2012. |
||
| 300 |
_axiii, 302 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 610 | 2 | 0 |
_aZappos.com (Firm) _xManagement. |
| 650 | 0 | _aCustomer service. | |
| 650 | 0 |
_aMail-order business _xManagement. |
|
| 650 | 0 |
_aElectronic commerce _xManagement. _961852 |
|
| 650 | 0 |
_aRetail trade _xManagement. |
|
| 907 |
_a.b1528587x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5467.Z37M534 |
||
| 914 | _avtls003492394 | ||
| 990 | _azsz | ||
| 991 | _aFakulti Ekonomi dan Pengurusan | ||
| 998 |
_at _b2012-09-03 _cm _da _feng _gnyu _y0 _z.b1528587x |
||
| 999 |
_c512474 _d512474 |
||