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| 090 | _aMK10 NPC 7 J869 1993 Dis | ||
| 100 | 0 | _aShams-ur Rahman | |
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_aDeveloping a conceptual model for service quality _h[article] / _cby Shams-ur Rahman |
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_aPetaling Jaya, Selangor : _bPerbadanan Produktiviti Negara, _c1993 |
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_aPerbadanan Produktiviti Negara _945173 |
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_tJurnal produktiviti [article] ; _gbil. 14 (Dis, 1993), p.15-26 |
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_a.b14861744 _b2021-05-28 _c2019-11-12 |
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_n0 _kMK10 NPC 7 J869 1993 Dis |
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