| 000 | 01328cam a22003495a 4500 | ||
|---|---|---|---|
| 005 | 20250930123245.0 | ||
| 008 | 070920s2006 cau 000 0 eng | ||
| 020 | _a1412929520 (cased) | ||
| 020 |
_a1412929539 (pbk.) _cRM182.97 |
||
| 039 | 9 |
_a200803061306 _blaili _c200711210925 _drasyilla _c200709201055 _drahah _y09-20-2007 _zrahah |
|
| 040 | _aUKM | ||
| 090 | _aHD9980.5.H658 | ||
| 090 |
_aHD9980.5 _b.H658 |
||
| 100 | 1 | _aHollins, Bill | |
| 245 | 1 | 0 |
_aManaging service operations : _bdesign and implementation / _cBill Hollins and Sadie Shinkins |
| 260 |
_aLondon : _bSAGE Publications, _c2006 |
||
| 300 |
_axii, 299 p. : _bill. ; _c24 cm. |
||
| 504 | _aBibliography : p. [289]-296 | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 650 | 0 | _aWork design | |
| 650 | 0 |
_aProduct management _960776 |
|
| 700 | 1 | _aShinkins, Sadie | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html |
| 907 |
_a.b14009006 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.H658 |
||
| 914 | _avtls003357751 | ||
| 990 | _aNY/nms | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2007-07-09 _cm _da _feng _gcau _y0 _z.b14009006 |
||
| 999 |
_c397208 _d397208 |
||