| 000 | 01101cam a22003014a 4500 | ||
|---|---|---|---|
| 005 | 20250914141628.0 | ||
| 008 | 040331s2004 xxua b 001 0 eng | ||
| 020 |
_a1576752984 _cRM112.36 |
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| 039 | 9 |
_a200510131110 _bhamzah _c200508261115 _dzarina _c200508260939 _dzarina _y08-26-2005 _zzarina |
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| 090 | _aHF5415.5.B3667 | ||
| 090 |
_aHF5415.5 _b.B3667 |
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| 100 | 1 |
_aBarlow, Janelle, _d1943- |
|
| 245 | 1 | 0 |
_aBranded customer service : _bthe new competitive edge / _cJanelle Barlow and Paul Stewart |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco, CA : _bBerrett-Koehler, _c2004 |
||
| 300 |
_axii, 259 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 243-2445) and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aBusiness names | |
| 650 | 0 | _aBrand name products | |
| 700 | 1 |
_aStewart, Paul, _d1966- |
|
| 907 |
_a.b13600199 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.B3667 |
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| 914 | _avtls003313532 | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2005-01-08 _cm _da _feng _gxxu _y0 _z.b13600199 |
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| 999 |
_c358980 _d358980 |
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