| 000 | 01390cam a22003014a 4500 | ||
|---|---|---|---|
| 005 | 20250914140617.0 | ||
| 008 | 040701s2006 maua b 001 0 eng | ||
| 020 |
_a0072982306 (alk. paper) _cRM457.28 |
||
| 039 | 9 |
_a200508181234 _bhamzah _c200507211849 _dzarina _c200507211831 _dzarina _y07-21-2005 _zzarina |
|
| 040 |
_aUKM _erda |
||
| 090 | _aHD9980.5.F549 2006 | ||
| 090 | _aHD9980.5 | ||
| 100 | 1 |
_aFitzsimmons, James A. _eauthor. |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | _a5th ed. | ||
| 264 | 1 |
_aBoston : _bMcGraw-Hill/Irwin, _c2006 |
|
| 300 |
_axiv, 605 p. : _bill. ; _c27 cm. + _e1 CD-ROM (4 3/4 in.) |
||
| 500 | _aBook is accompanied by one CD, entitled' Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media | ||
| 504 | _aIncludes bibliographical references and indexes | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 830 | 0 | _aIrwin/McGraw-Hill series in operations and decision sciences | |
| 907 |
_a.b13565989 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9980.5.F549 2006 |
||
| 914 | _avtls003309660 | ||
| 991 | _aProgram Pengurusan/Pemasaran/Perniagaan Antarabangsa | ||
| 998 |
_at _b2005-08-07 _cm _da _feng _gmau _y0 _z.b13565989 |
||
| 999 |
_c355738 _d355738 |
||