| 000 | 01128nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250914132631.0 | ||
| 008 | 040513s2003 my a t 000 0 eng | ||
| 039 | 9 |
_a201102011744 _bsyam _c201102011630 _dsyam _c201102011627 _dsyam _y05-13-2004 _znorehan |
|
| 040 | _aUKM | ||
| 090 | _aHD2798.M4.A68 2003 | ||
| 090 |
_aHD2798.M4 _b.A68 |
||
| 100 | 0 | _aArawati Agus | |
| 245 | 1 | 0 |
_aTQM as a focus for improving overall service performance and customer satisfaction : _ban empirical study on a public service sector in Malaysia / _cArawati Agus |
| 260 |
_aBangi : _bFakulti Pengurusan Perniagaan, Universiti Kebangsaan Malaysia, _c2003 |
||
| 300 |
_a16 p. : _bill. ; _c30 cm. |
||
| 500 | _aLaporan teknik hasil penyelidikan kod CC0282003 | ||
| 502 | _aLaporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003 | ||
| 650 | 0 |
_aTotal quality management _zMalaysia |
|
| 907 |
_a.b13375556 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c6 _n0 _kHD2798.M4.A68 2003 |
||
| 914 | _avtls003289211 | ||
| 990 | _anmk | ||
| 990 | _asyam | ||
| 991 | _aKoleksi Arkib | ||
| 998 |
_at _b2004-01-05 _cm _da _feng _gmy _y0 _z.b13375556 |
||
| 999 |
_c336903 _d336903 |
||