000			01704nam a2200349 a 4500
005			20250930114739.0
008			030915s2003 xxu# b 001 0 eng
020			_a0787964638 (alk. paper) _cRM72.16
039		9	_a200310111348 _bnuri _c200310080943 _dhamzah _c200309151847 _dzarina _c200309151600 _dzarina _y06-26-2003 _zhamzah
090			_aHD57.7.K679
090			_aHD57.7
100	1		_aKouzes, James M., _d1945-
245	1	0	_aEncouraging the heart : _ba leader's guide to rewarding and recognizing others / _cJames M. Kouzes Barry Z. Posner authors of leadership challenge
260			_aSan Francisco : _bJossey-Bass, _c2003
300			_axx, 203 p. ; _c21 cm.
440		4	_aThe Jossey-Bass business & management series
504			_aIncludes bibliographical references (p. 177-186) and index
505	0		_aThe heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice
650		0	_aLeadership
650		0	_aExecutive ability _959682
650		0	_aInterpersonal relations
650		0	_aIncentives in industry
650		0	_aPerformance awards
650		0	_aEmployee motivation
700	1		_aPosner, Barry Z.
907			_a.b13213878 _b2021-05-28 _c2019-11-12
942			_c01 _n0 _kHD57.7.K679
914			_avtls000335546
991			_aJabatan Pengurusan
998			_at _b2003-01-06 _cm _da _feng _gxxu _y0 _z.b13213878
999			_c320937 _d320937