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|---|---|---|---|
| 005 | 20250914123643.0 | ||
| 008 | 020806s2002 xxua b 001 0 eng | ||
| 010 | _a2001-056215 | ||
| 020 |
_a0071383042 _cRM120.40 |
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| 039 | 9 |
_a200209281156 _bhamzah _c200209281154 _dhamzah _y08-06-2002 _ztrainer |
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| 090 | _aHF5415.5.D655 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aDonoghue, Karen | |
| 245 | 1 | 0 |
_aBuilt for use : _bdriving profitability through the user experience / _cKaren Donoghue |
| 260 |
_aNew York : _bMcGraw-Hill, _c2002 |
||
| 300 |
_axxvi, 262 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aStrategic planning | |
| 907 |
_a.b13068118 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5.D655 |
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| 914 | _avtls000319362 | ||
| 991 | _aPejabat Dekan Fakulti Pengurusan Perniagaan | ||
| 998 |
_at _b2002-06-08 _cm _da _feng _gxxu _y0 _z.b13068118 |
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| 999 |
_c306571 _d306571 |
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