| 000 | 00961nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250930112413.0 | ||
| 008 | 001121s1999 xxka i 001 0 eng | ||
| 010 | _a98-053694 | ||
| 020 |
_a0566081938 _cRM148.60 |
||
| 039 | 9 |
_y11-21-2000 _zbedah |
|
| 090 | _aHF5415.335.H547 | ||
| 090 | _aHF5415.335 | ||
| 100 | 1 |
_aHill, Nigel, _d1952- |
|
| 245 | 1 | 0 |
_aHow to measure customer satisfaction / _cNigel Hill, John Brierley, and Rob MacDougall. |
| 260 |
_aAldershot : _bGower, _c1999. |
||
| 300 |
_aviii, 136 p. : _bill. ; _c25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. |
|
| 700 | 1 | _aBrierley, John. | |
| 700 | 1 |
_aMacDougall, Rob. _950967 |
|
| 907 |
_a.b12765181 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.335.H547 |
||
| 914 | _avtls000286060 | ||
| 990 | _aza | ||
| 991 | _aPejabat Dekan Fakulti Pengurusan Perniagaan | ||
| 998 |
_at _b2000-08-11 _cm _da _feng _gxxk _y0 _z.b12765181 |
||
| 999 |
_c277187 _d277187 |
||