| 000 | 01085nam a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20250930111628.0 | ||
| 008 | 000117s1998 xxka b 001 0 eng | ||
| 010 | _a97-045612 | ||
| 020 |
_a0471962694 _cRM136.68 |
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| 039 | 9 |
_y01-17-2000 _zstaff |
|
| 090 | _aHF5415.5.G327 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 |
_aGabbott, Mark _949732 |
|
| 245 | 1 | 0 |
_aConsumers and services / _cMark Gabbott and Gillian Hogg |
| 260 |
_aChichester : _bJohn Wiley & Sons, _c1998 |
||
| 300 |
_axi, 271 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aRelations marketing | |
| 650 | 0 |
_aService industries _xMarketing |
|
| 650 | 0 |
_aProfessions _xMarketing |
|
| 650 | 0 | _aConsumer behavior | |
| 650 | 0 |
_aCustomer relations _xCase studies |
|
| 700 | 1 | _aHogg, Gillian | |
| 907 |
_a.b12622072 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.G327 |
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| 914 | _avtls000270839 | ||
| 990 | _aza | ||
| 991 | _aJabatan Pemasaran | ||
| 998 |
_at _b2000-04-01 _cm _da _feng _gxxk _y0 _z.b12622072 |
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| 999 |
_c263066 _d263066 |
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