| 000 | 00965nam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20250914080203.0 | ||
| 008 | 981208s1994 xxu 00 eng | ||
| 020 |
_a0850132045 _cRM86.50 |
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| 039 | 9 |
_y08-18-1999 _zload |
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| 040 | _aUKM | ||
| 090 |
_aHF5415.5 _b.D43 |
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| 100 | 1 |
_aDee, David _eauthor |
|
| 245 | 1 | 0 |
_aStand-out service: _btalk straight, think positive, and smile! / _cwriter : David Dee ; compiled by the editors of Customers first ; illustrator : Jeanne Fisher. |
| 260 |
_aChicago: _bThe Dartnell Corporation, _c1994. |
||
| 300 |
_a227 p. : _b ill. ; _c 22 cm. |
||
| 440 |
_aThe customer service rep's survival guide series _vvol.1 |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 907 |
_a.b12193768 _b2023-07-04 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5 .D43 |
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| 914 | _avtls000226436 | ||
| 990 | _arbm | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b12193768 |
||
| 999 |
_c220807 _d220807 |
||