| 000 | 00803nam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20250914012009.0 | ||
| 008 | 981208s1989 xxu 00 eng | ||
| 020 | _a0931961831 | ||
| 039 | 9 |
_a201803121214 _bhayat _y08-18-1999 _zload |
|
| 090 | _aHF5415.5.M37 | ||
| 090 |
_aHF5415.5 _b.M37 |
||
| 100 | 1 | _aMartin, William B. | |
| 245 | 1 | 0 |
_aManaging quality customer service / _cWilliam B. Martin. |
| 260 |
_aLos Altos : _bCrisp Pub., _c1989. |
||
| 300 |
_a94 p. ; _c26 cm. |
||
| 590 | _a1. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b11382296 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.M37 |
||
| 914 | _avtls000143388 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b11382296 |
||
| 999 |
_c139923 _d139923 |
||