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1.
Etiket telefon by
Edition: 1st ed.
Publication details: Petaling Jaya : Malaysia Productivity Corporation, 2009
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: MK10 MPC 5 E885 2009.

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2.
Formal rules and etiquettes in tele-conversation / Malaysia Productivity Corporation. by Series: Measuring up (Perbadanan Produktiviti Malaysia) ; 7.
Publication details: Petaling Jaya : Malaysia Productivity Corporation, 2009
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: MK10 MPC 7 M434 2009, ...

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3.
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How to make appointments by telephone [kit] / produced by Allan Pease by Series: Increased appointments = increased prospects
Publication details: Sydney : Sydney : Pease Training [production company] ; First Training [distributor], 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: kit BJ2195.P43, ...

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4.
Innovative management using telecommunication : a guide to opportunities, strategies and applications Herbert S. Dordick, Frederick Williams. by
Publication details: New York : John Wiley & Sons, 1986
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5541.T4D67.

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5.
Make that call! : winning tactics for 101 difficult telephone conversations / Iain Maitland by
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5541.T4M34 sbr.

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6.
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Panduan meningkatkan kualiti layanan urusan melalui telefon / Unit Pemodenan Tadbiran Malaysia. by
Publication details: Kuala Lumpur : Unit Permodenan Tadbiran Malaysia, 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: MK10 MAMPU 20 P357 1990.

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7.
The Power of the phone : tested techniques to cut costs, save time and boost sales / Pat Cochrane. by
Publication details: Corby, Northants : The Institute of Management Foundation, 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5541.T4C63.

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