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	1.	Public relations for marketing management / Frank Jefkins, by Jefkins, Frank (Frank William) Publication details: London : MacMillan, 1978 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.J44. Place hold
	2.	Consumers and services / Mark Gabbott and Gillian Hogg by Gabbott, Mark Hogg, Gillian Publication details: Chichester : John Wiley & Sons, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G327. Place hold
	3.	How to win at CRM : strategy, implementation, management / Seth J. Kinnett. by Kinnett, Seth [author.] Publisher: Boca Raton, FL : CRC Press, Taylor & Francis Group, 2017 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G566. Place hold

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