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1.
Back on the quality track : how organizations derailed & recovered / Kathryn Huddleston by
Publication details: New York : AMACOM, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.H855.

2.
A Book week guide : the quality imperative / editors of Business week with Cynthia Green by
Publication details: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.157.B87.

3.
The customer connection quality for the rest of us John Geaspari by
Publication details: New York AMACOM 1988
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD38.G765.

4.
The customer is always dwight [videorecording] : how to achieve 100% quality the first time, every time / featured Andrew Sachs as Dwight ; written by John LLoyd ; director Graeme Garden by
Publication details: London : Video Arts, 1988
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.C8.

5.
Customer retention through quality leadership the Baxter approach Deborah G. Fliehman, David D. Auld by
Publication details: Singapore Toppan Company 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.33.U6F45.

6.
The deming guide to quality and competitive position Howard S. Gitlow, Shelly J. Gitlow by
Publication details: Englewood Cliffs, N.J. Prentice-Hall 1987
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD38.D439G58.

7.
Effective product-to-market management : a quality issue / H. R. Vorstman by
Publication details: New York : Prentice-Hall, 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.15.V6713.

8.
Global management of quality assurance systems / Walter Wilborn, T. C. Edwin Cheng by
Publication details: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.6.W55.

9.
I know it when I see it a modern fable about quality John Guaspari by
Publication details: New York AMACOM 1985
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD38.G766 n.2, ...

10.
Idea-idea untuk bertindak
Publication details: Pulau Pinang : Persatuan Pengguna-Pengguna Negeri Pulau Pinang, [n.d.]
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: TX337.M3I43 kat.

11.
Integrated productivity and quality improvement (IPQI) / Yasushi Fukuda, Tohru Sase by
Publication details: Tokyo : Japan Productivity Center, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.157.F84.

12.
Managing the total quality transformation / Thomas H. Berry. by
Publication details: New York : McGraw-Hill, 1991
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.157B47.

13.
Menjadi yang terbaik : cara mendapatkan komitmen seluruh perusahaan untuk program mutu terpadu / Barry Popplewell, Alan Wildsmith ; alih bahasa : Drs. Alex Sindoro ; editor : Dr. Lyndon Sindoro. by
Publication details: Jakarta : Binarupa Aksara, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.P66152 sbr.

14.
The myths of Japanese quality Ray and Cindelyn Eberts by
Publication details: Upper Saddle River, N. J. Prentice-Hall P T R 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.E254.

15.
Pengurusan kualiti = Quality management / Penyusun, Zaleha L. Saleh; penyunting Abdullah Kadir Bacha by Series: Siri bibliography (Universiti Utara Malaysia) ; bil. 19
Publication details: UUM, Sintok : Perpustakaan, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HD62.15 .Z34 zz, ...

16.
Productivity and quality: measurement as a basis for improvement / Everett E. Adam, Jr., James C. Hershauer, William A. Ruch. by
Publication details: Englewood Cliffs, N.J.: Prentice-Hall, 1981
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD56.A3 6, ...

17.
Productivity and quality through people: practices of well-managed companies / edited by Y.K. Shetty and Vernon M. Buehler foreword by John A. Young. by
Publication details: Westport, Conn. Quorum Books 1985
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD56.P8214.

18.
Quality and competition : an essay in economic theory / Lawrence Abbott. by
Publication details: Westport, Conn. : Greenwood Press, 1973
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HB199.A25 1973.

19.
Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood. by
Publication details: New York : Free Press, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.157.G34.

20.
Theory why : in which the boss solves the riddle of quality / John Guaspari by
Publication details: New York : AMACOM, 1986
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD38.G767.

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