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1.
Using the internet as a reference tool : a how-to-do-it manual for librarians / Michael P. Sauers. by
Publication details: London : Library Association Pub., 2001
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.S28.

2.
Penggunaan sumber rujukan media elektronik di perpustakaan : persepsi pustakawan rujukan / Siti Adnon Hj. Abd. Wahid by
Publication details: Bangi : Fakulti Teknologi dan Sains Maklumat, Universiti Kebangsaan Malaysia, 2001
Dissertation note: Tesis (Sarjana Teknologi Maklumat) - Universiti Kebangsaan Malaysia, 2001
Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: Z711.45.S574 2001 3 tesis.

3.
Implementing digital reference services : setting standards and making it real / edited by R. David Lankes, Charles R. McClure and Abbey S. Kasowitz by
Publication details: London : Facet, 2003
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.45.I34 2003 9. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.I46 ruj.

4.
Introduction to reference work in the digital age / Joseph Janes. by
Publication details: New York : Neal-Schuman Publishers, 2003
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.J367.

5.
Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. by
Publication details: Chicago : American Library Association, 2003
Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.45.C63 8[00005004211]. PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.45.C64 2003.

6.
Chat reference : a guide to live virtual reference services / Jana Smith Ronan by
Publication details: Westport, Conn. : Libraries Unlimited, 2003
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.R663.

7.
Distance learning : information access and services for virtual users / Hemalata Iyer, editor by
Publication details: Binghamton, NY : Haworth Information Press, 2002
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z718.85.D575.

8.
Digital versus non-digital reference : ask a librarian online and offline / Jessamyn West, editor by
Publication details: Binghamton, NY : Haworth Information Press, 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.45.D544 2004. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.D544.

9.
The virtual reference desk : creating a reference future / edited by R. David Lankes ... [et al.] by Series: The virtual reference desk series
Publication details: London : Facet, 2006
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.45.V572 2006 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.V572.

10.
Delivering digital services : a handbook for public libraries and learning centres / David McMenemy and Alan Poulter by
Publication details: London : Facet Publishing, 2005
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: ZA4080.M368d 2005 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: ZA4080.M368.

11.
Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross by
Publication details: Chicago : American Library Association, 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.45.H57 2004.

12.
Library Web sites : creating online collections and services / A. Paula Wilson by
Publication details: Chicago : American Library Association, 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z674.75.W67.W55 2004.

13.
Penggunaan sumber rujukan media elektronik di perpustakaan [microform] : persepsi pustakawan rujukan / Siti Adnon Hj. Abd. Wahid by
Publication details: Bangi : Perpustakaan Tun Seri Lanang, 2006
Dissertation note: Tesis (Sarjana Teknologi Maklumat) - Universiti Kebangsaan Malaysia, 2001
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: mikrofis tesis Z711.45.S574 2006.

14.
The evaluation of worldwide digital reference services in libraries / Jia Liu by
Publication details: Oxford : Chandos Publishing, 2007
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.L58.

15.
Handbook of electronic and digital acquisitions / Thomas W. Leonhardt, editor by
Publication details: New York : Haworth Press, 2006
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z692.C65H36.

16.
Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath by
Publication details: New York : Neal-Schuman Publishers, c2006
Other title:
  • Reference and information services in the twenty-first century
Online resources:
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.C344r 2006 9ruj..

17.
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs. by
Publication details: London : Facet Pulishing, 2007
Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.45.K69 8[00005004206]. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.K688.

18.
Virtual reference service : from competencies to assessment / edited by R. David Lankes ... [et al.] by Series: The virtual reference desk
Publication details: New York : Neal-Schuman Publishers, 2008
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.45.V813 2008 9HUKM.

19.
Instant messaging reference : a practical guide / Rachel Bridgewater and Meryl B. Cole by Series: Chandos information professional series
Publication details: Oxford : Chandos Publishing, 2009
Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.45.B75 8[00005004210].

20.
Pengurusan dan penawaran sumber maklumat elektronik / Mazmin Mat Akhir, Foyziah Ahmad Nasuruddin by
Publication details: Kangar : Universiti Malaysia Perlis, 2010
Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.45.M3495 8. PERPUSTAKAAN TUN SERI LANANG (6)Call number: Z711.45.M348, ...

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