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1.
Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB / Hairulliza binti Mohamad Judi by
Publication details: Bangi : Fakulti Sains Matematik, Universiti Kebangsaan Malaysia, 1996
Dissertation note: Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG1616.C87 H34 1996 tesis.

2.
An analysis of perceived service quality in the road transport department of Malaysia / by Sharifuddin Zainuddin. by
Publication details: Pittsburgh : University of Pittsburgh, 1997
Dissertation note: Thesis (Ph.D.) - University of Pittsburgh, 1997.
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S52 1997 tesis.

3.
Bottomline banking : meeting the challenges for survival & success John B. McCoy, Larry A. Frieder, Robert B. Hedges, Jr. by Series: A Bankline publication
Publication details: Chicago, Ill. : Probus Pub., 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HG1615.5.M37.

4.
Cara memikat dan menambat hati pelanggan / Michael LeBoeuf ; penterjemah Shamsudin Ismail by Language: Malay Original language: English
Publication details: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (4)Call number: HF5415.5.L4154, ...

5.
Cheques and the bank customers / Abdul Latiff Abdul Rahim by
Publication details: Petaling Jaya : Pelanduk Publications jointly with Institute of Banker Malaysia, 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HG1691.A22, ... PERPUSTAKAAN UNDANG-UNDANG (1)Call number: C46.1KQB.A24 2.

6.
Client care / James Alexander by Series: Legal practice handbook
Publication details: London : Blackstone Press, 1993
Availability: Items available for loan: PERPUSTAKAAN UNDANG-UNDANG (1)Call number: HF5415.5.A43 21.

7.
The corporate coach / James B. Miller by
Publication details: Kuala Lumpur : Golden Books Centre, 1993
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5548.8.M4924.

8.
Customer care how to improve competitiveness, staff motivation and profitability in today's service driven organization Sarah Cook by
Edition: 2nd ed.
Publication details: London Kogan Page 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C66.

9.
Customer first a strategy for quality service Denis Walker by
Publication details: Aldershot Gower 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W34.

10.
The customer is always dwight [videorecording] : how to achieve 100% quality the first time, every time / featured Andrew Sachs as Dwight ; written by John LLoyd ; director Graeme Garden by
Publication details: London : Video Arts, 1988
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.C8.

11.
Customer loyalty : how to earn it, how to keep it / Jill Griffin by
Publication details: New York : Lexington Books, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G75.

12.
Customer marketing : how to improve the profitability of your customer base / Jay Curry ... [et al.]. by
Publication details: London : Kogan Page, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.C79.

13.
Customer service a management perspective by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier by
Publication details: Oak Brook, Ill. Council of Logistic Management 1988
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L3.

14.
Customer service [videorecording] : more than a smile
Publication details: Baltimore County Public Library, Townson, Md. : Library Video Network, 1991
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.C87.

15.
Customer service in leisure and tourism Adrian Lyons by
Publication details: London Hodder Stoughton 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L96.

16.
Customer service in the information environment Guy St Clair by
Publication details: London Bowker-Saur 1993
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z674.4.S8.

17.
The customer service planner Martin Christopher by Series: The Marketing series
Publication details: Oxford Butterworth-Heinemann 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C483.

18.
Customer services more than a smile ( videorecording)
Publication details: (S.l) Library Reader Network 1990
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.C987 1990 9video.

19.
Customers run your company : they pay the bills! / Elizabeth I. Kearney ... [et al.] by
Publication details: Kuala Lumpur : Golden Books Centre, 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.C87, ...

20.
Dealing with angry customers [videorecording] / with William Windon Publisher: Santa Monica, Calif. : Salenger Film, 1982
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.D42.

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