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1.
Student satisfaction manual / Lee Harvey ; with Lesley Plimmer... (et al.). by
Publication details: Buckingham : Open University Press, 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LA637.7.H35.

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2.
Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown by
Publication details: Toronto : John Wiley & Sons, 1999
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.55.B76 1999 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.B76.

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3.
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Service first [videorecording] / Service Quality Institute by
Publication details: Bloomington, Minneapolis, : Service quality Institute, [n.d.]
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (12)Call number: video HF5415.5.S47, ...

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4.
Customer satisfaction in the service sector by
Publication details: Tokyo : Asian Productivity Organization, 2000
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.C876.

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5.
1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni. by Publisher: Petaling Jaya : Advantage Quest Publications, 1999Copyright date: ©1999
Other title:
  • One thousand one ways to keep customers coming back.
  • One thousand and one ways to keep customers coming back.
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.335.G73 sbr, ...

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6.
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Connor the ISO 9001 [videorecording] : 2000 road movie leadership skills for customer satisfaction / Written by Nick Bert Sos and Jacqueline Smith ; Directed and edited by Murray Ferguson by
Publication details: Australia : Nicholas and Smith Pty Ltd., [n.d.]
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: dvd HF5500.C66.

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7.
101 ways to boost customer satisfaction / Timothy R. V. Foster by
Publication details: New Delhi : Vinod Vasishtha, 2003
Other title:
  • One hundred and one ways to boost customer satisfaction
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.F678.

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8.
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Kualiti perkhidmatan perbankan Islam di Malaysia dan pengaruhnya kepada kepuasan dan kesetiaan pelanggan menggunakan Persamaan Pemodelan Struktur / Muslim Amin by
Publication details: 2009
Dissertation note: Tesis (Ph.D) - Universiti Kebangsaan Malaysia, 2009
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: QA278.3.M848 2009 tesis.

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