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1.
The bussiness guide to profitable customer relations : today's techniques for success / Jacqueline Dunckel, Brian Taylor by
Publication details: Vancouver : Self-Counsel Press, 1988
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D85.

2.
Calming upset customers / Rebecca L. Morgan by
Publication details: Los Altos : Crisp Pub., 1989
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M67.

3.
Cara memikat dan menambat hati pelanggan / Michael LeBoeuf ; penterjemah Shamsudin Ismail by Language: Malay Original language: English
Publication details: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (4)Call number: HF5415.5.L4154, ...

4.
Client care / James Alexander by Series: Legal practice handbook
Publication details: London : Blackstone Press, 1993
Availability: Items available for loan: PERPUSTAKAAN UNDANG-UNDANG (1)Call number: HF5415.5.A43 21.

5.
Close to the customer : an American Management Association research report on consumer affairs / foreword by John Guaspari by Series: AMA briefings & surveys
Publication details: New York : AMA Membership Publications Division, 1987
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C57.

6.
Customer loyalty : how to earn it, how to keep it / Jill Griffin by
Publication details: New York : Lexington Books, 1995
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G75.

7.
Customer relationship management making hard dicisions with soft numbers Jon Anton ; contributing authors: Jodie E. Monger ... et al. by
Publication details: Upper Saddle River, N. J. Prentice-Hall 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A58.

8.
Customer retention through quality leadership the Baxter approach Deborah G. Fliehman, David D. Auld by
Publication details: Singapore Toppan Company 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.33.U6F45.

9.
Customer service [videorecording] : more than a smile
Publication details: Baltimore County Public Library, Townson, Md. : Library Video Network, 1991
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.C87.

10.
Customer services more than a smile ( videorecording)
Publication details: (S.l) Library Reader Network 1990
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.C987 1990 9video.

11.
Customers for keeps the network system to smash yourprofit barrier by Pete & Shelly Lisoskie by
Publication details: Singapore S. S. Mubaruk 1994
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5415.5.L772c 1994 9.

12.
The expert consumer : a complete handbook / Kenneth Eisenberger ; illustrations by Joseph La Jeunesse by
Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1977
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.E54, ...

13.
Hey, I'm the customer : tips for providing superior customer service / Ron Willingham. by
Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.5.W584, ...

14.
How to find and cultivate customers through direct marketing Martin Baier ; foreword by Bob Stone by
Publication details: Lincolnwood, Ill. NTC Business Books 1996
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.126.B336.

15.
How to win customers and keep them for life / Michael LeBoeuf. by
Edition: Rev. and update for the digital age.
Publication details: New York : Berkley Books, 2000
Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.L4 2000 9HUKM. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.L4 1989, ...

16.
Improving your customer relations [ videorecording].
Publication details: Airport West, Vic. : Better Business Skills, 1992
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.I46.

17.
Keep your customers and keep them happy / Stanley J. Fenvessy by
Publication details: Homewood, Ill. : Dow Jones-Irwin, 1976
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.F46.

18.
Lifestyle and event marketing : building the new customer partnership / Alfred L. Schreiber ; with Barry Lenson. by
Publication details: New York : McGraw-Hill, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD59.6.U6S37.

19.
The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy. by
Publication details: New York : John Wiley & Sons, 1997
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M3926.

20.
Making customer satisfaction happen : a strategy for delighting customers / Roderick M. McNealy by
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.M396.

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