Results of search for 'su:"Customer loyalty"'

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	1.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle by Freemantle, David Publication details: London : Nicholas Brealey Publishing, 1998 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.F733. Place hold
	2.	Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson by Johnson, Michael D Gustafsson, Anders Publication details: San Francisco : Jossey-Bass, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.335.J64 2000 9HUKM. Place hold
	3.	The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron by Bergeron, Bryan P Publication details: New York : McGraw-Hill, 2001 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.B47. Place hold
	4.	The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor by Freeland, John G Publication details: New York, N.Y. : McGraw-Hill, 2003 Other title: CRM handbook Online resources: Publisher description Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: HF5415.5.U437 3. Place hold
	5.	1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner, Theodore B. Kinni. by Greiner, Donna [author.] Kinni, Theodore B, 1956- [author.] Publisher: Petaling Jaya : Advantage Quest Publications, 1999Copyright date: ©1999 Other title: One thousand one ways to keep customers coming back. One thousand and one ways to keep customers coming back. Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.335.G73 sbr, ... Place hold
	6.	Who stole my customer? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson by Thompson, Harvey Publication details: Upper Saddle River, NJ : Prentice Hall, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.T46 sbr. Place hold
	7.	Scoring points : how Tesco is winning customer loyalty / Clive Humby and Terry Hunt, with Tim Phillips by Humby, Clive Hunt, Terry, 1955- Phillips, Tim, 1967- Publication details: Sterling, VA : Kogan Page, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.H85. Place hold
	8.	Service magic : the art of amazing your customers / Ron Zemke and Chip Bell by Zemke, Ron Bell, Chip R Publication details: [Chicago] : Dearborn Trade Pub., 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z464 sbr. Place hold
	9.	Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch by Basch, Michael D Publication details: New York : Prentice Hall, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD58.7.B374, ... Place hold
	10.	Higher profits through customer lock-in : a roadmap / Joachim Buschken by Buschken, Joachim, 1964- Publication details: Mason, Ohio : Thomson, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.B874. Place hold
	11.	No cover image available The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings / by Sulistyawati Toelle by Toelle, Sulistyawati Publication details: Florida : Nova Southeastern University, 2006 Dissertation note: Thesis (Ph.D.) - Nova Southeastern University, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.T643 2006 tesis. Place hold
	12.	Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc by Szwarc, Paul Series: Market research in practice series Publication details: London : Kogan Page, 2005 Other title: Researching customer satisfaction and loyalty Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.S988. Place hold
	13.	Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler by Smith, Shaun Wheeler, Joe Publication details: London : Financial Times Prentice Hall, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.S659m 2002 9HUKM. Place hold
	14.	Customer loyalty : how to earn it, how to keep it / Jill Griffin by Griffin, Jill Edition: New and rev. ed. Publication details: San Francisco : Jossey-Bass, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.G851c 2002 9HUKM. Place hold
	15.	Customer Loyalty in Third Party Logistics Relationships [electronic resource] : Findings from Studies in Germany and the USA / by David L. Cahill. by Cahill, David L SpringerLink (Online service) Series: Contributions to Management Science Publication details: Heidelberg : Physica-Verlag Heidelberg, 2007 In: Springer e-books Online resources: Click here to access online Availability: No items available.
	16.	Scoring points : how Tesco continues to win customer loyalty / Clive Humby, Terry Hunt and Tim Phillips by Humby, Clive Hunt, Terry, 1955- Phillips, Tim, 1967- Edition: 2nd ed. Publication details: London : Kogan Page, 2007 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.525.H85 2007. Place hold
	17.	151 quick ideas to get new customers / Jerry R. Wilson by Wilson, Jerry R, 1944-2005 Publication details: New Delhi : Management Update, 2006 Other title: One hundred fifty-one quick ideas to get new customers Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.W55 sbr. Place hold
	18.	The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / by Shep Hyken by Hyken, Shep Publication details: Hoboken, N.J. : John Wiley & Sons, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H94. Place hold
	19.	No cover image available Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention / by Che Aniza Binti Che Wel by Che Aniza Che Wel Publication details: 2009 Dissertation note: Thesis (Ph.D.) - Universiti Putra Malaysia, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C48 2009 tesis. Place hold
	20.	Mobile support in customer loyalty management [electronic resource] : an architectural framework / by Christian Zeidler. by Zeidler, Christian SpringerLink (Online service) Publication details: Wiesbaden : Gabler Verlag / GWV Fachverlage GmbH, Wiesbaden, 2009 In: Springer eBooks Online resources: Click here to access online Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: ebook. Place hold

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