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1.
Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham ; penterjemah : Mohd. Rizal Saidin by Series: Siri rahsia kejayaanLanguage: Malay Original language: English
Publication details: Petaling Jaya : Prentice Hall Pearson Education Malaysia, 2003
Other title:
  • Spine title : Mengendali aduan pelanggan
Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (2)Call number: HF5415.52.D46154 2003, ... PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.52.D46154 2003. PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.52.D46154, ...

2.
Service quality and its influences in the internet context / Sio Hong Tih by
Publication details: Glasgow, United Kingdom : University of Strathclyde, 2004
Dissertation note: Thesis (Ph.D.) - University of Strathclyde, 2004
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.I265.S564 2004 tesis, ...

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