Results of search for 'su:"Consumer satisfaction"'

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	1.	No cover image available Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM / Norizan Mohamed by Norizan Mohamed Publication details: Bangi : Fakulti Sains Matematik dan Komputer , Universiti Kebangsaan Malaysia, 1996 Dissertation note: Tesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB2331.46.M3N67 1996 kat 4. Place hold
	2.	Consumer health by Harold J. Cornacchia by Cornacchia, Harold J Publication details: St. Louis : Mosby, 1976 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: WA590.C812c 1976 9 [00002148231]. Place hold
	3.	Customer engineering cutting-edge selling strategies David B. Frigstad by Frigstad, David B Series: PSI successful business library Publication details: Grants Pass, Oregon Oasis Press/PSI Research 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.2.F728. Place hold
	4.	Customer first a strategy for quality service Denis Walker by Walker, Denis Publication details: Aldershot Gower 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.W34. Place hold
	5.	No cover image available The customer is key Gaining an unbeatable advantage through customer satisfaction Milind M. Lele with Jagdish N. Sheth by Lele, Milind M Series: Wiley management series on problem solving Publication details: New York John Wiley & Sons 1987 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.3.L45. Place hold
	6.	Customer loyalty : how to earn it, how to keep it / Jill Griffin by Griffin, Jill Publication details: New York : Lexington Books, 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G75. Place hold
	7.	Customer retention through quality leadership the Baxter approach Deborah G. Fliehman, David D. Auld by Fliehman, Deborah G Auld, David D Publication details: Singapore Toppan Company 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.33.U6F45. Place hold
	8.	Customer satisfaction the other half of your work Dru Scott by Scott, Dru Edition: rev. ed. Publication details: Los Altos Crisp Pub. 1991 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.3.S36 1991. Place hold
	9.	Customer-focused marketing actions for delivering greater internal and external customer satisfaction Ian Chaston by Chaston, Ian Series: Marketing for professionals series Publication details: London McGraw-Hill 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.C5117. Place hold
	10.	No cover image available The effects of power on satisfaction [microform] : equity theory versus attribution theory / by Joseph Vernon Anderson by Anderson, Joseph Vernon Publication details: Ann Arbor, Mich. : University Microfilms International, 1982 Dissertation note: Thesis (Ph.D.)-Northwestern University, 1982 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: mikrofis tesis HD9696.C63A53 1982. Place hold
	11.	No cover image available The human nature of quality [videorecording] Publication details: Chicago, Ill. : Dartnell Corp., 1993 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HD62.15.H918 1993 9video. PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HD62.15.H85. Place hold
	12.	Market-driven management using the new marketing concept to create a customer-oriented company / Frederick E. Webster. by Webster, Frederick E Series: The Portable MBA series Publication details: New York : John Wiley & Sons, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.W367. Place hold
	13.	Operations strategies for competitive advantage text and cases by E. C. Etiennne-Hamilton. by Etienne-Hamilton, E. C [author.] Publication details: Fort Worth, TX. Dryden Press 1994 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS155.E79. Place hold
	14.	Phlebotomy: a client-based approach: a textbook for developing phlebotomy and customer service skills / by Bonnie K. Davis. by Davis, Bonnie K [author] Publication details: Albany, N.Y.: Delmar Publishers Inc., 1997 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: WB381.D261c 1997 9HUKM. Place hold
	15.	No cover image available Piagam pelanggan [videorecording] by Malaysia. Jabatan Perdana Menteri. Unit Pemodenan Tadbiran Publication details: Kuala Lumpur : MAMPU, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5 .P42. Place hold
	16.	Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla. by Shapiro, Benson P Sviokla, John J Publication details: Boston, MA : Harvard Business Review Book, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5438.25 .S434. Place hold
	17.	Service quality : new directions in theory and practice / editors; Roland T. Rust, Richard L. Oliver by Rust, roland T Oliver, Richard L Publication details: Thousand Oaks : Sage Publications, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S468. Place hold
	18.	What do your customers really want? : here's a sure-fire way to find out / John F. Lytle by Lytle, John F Publication details: Kuala Lumpur : Golden Books Centre, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.L97. Place hold
	19.	Whose standards? consumer and professional standards in health care Charlotte Williamson by Willianson, Charlotte, 1932- Series: State of health series Publication details: Buckingham Open University Press 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: RA399.A3W55. Place hold
	20.	Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood. by Gale, Bradley T Wood, Robert Chapman Publication details: New York : Free Press, 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.157.G34. Place hold

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