Your search returned 12 results.

Results
	1.	No cover image available Dealing with angry customers [videorecording] / with William Windon Publisher: Santa Monica, Calif. : Salenger Film, 1982 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: video HF5415.5.D42. Place hold
	2.	The expert consumer : a complete handbook / Kenneth Eisenberger ; illustrations by Joseph La Jeunesse by Eisenberger, Kenneth Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1977 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.E54, ... Place hold
	3.	How to complain and get results Publication details: Pulau Pinang : / 1994 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.H68, ... Place hold
	4.	Let the buyer be aware! : consumer rights and responsibilities / Elsie Fetterman, Margery K. Schiller by Fetterman, Elsie, 1927- Schiller, Margery K Publication details: New York : Fairchild Publications, 1976 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HC110.C63F47. Place hold
	5.	Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham ; penterjemah : Mohd. Rizal Saidin by Denham, Jennifer Mohd. Rizal Saidin Series: Siri rahsia kejayaanLanguage: Malay Original language: English Publication details: Petaling Jaya : Prentice Hall Pearson Education Malaysia, 2003 Other title: Spine title : Mengendali aduan pelanggan Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (2)Call number: HF5415.52.D46154 2003, ... PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.52.D46154 2003. PERPUSTAKAAN TUN SERI LANANG (3)Call number: HF5415.52.D46154, ... Place hold
	6.	How to complain and get results : a CAP guide : learn from the mistakes of others based on actual complaints handled by CAP Edition: New ed. Publication details: Pulau Pinang : Consumers' Association of Penang, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.H68 2003 sbr. Place hold
	7.	No cover image available Laporan tahunan pengaduan awam pentadbiran Negeri Selangor = State of Selangor administration public complaints annual report by Selangor. Pejabat Setiausaha Kerajaan Negeri. Bahagian Audit Dalaman dan Pengaduan Awam Publication details: Shah Alam : Pejabat Setiausaha Kerajaan Negeri, 2002- Other title: State of Selangor administration public complaints annual report Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (11)Call number: MKB10.1 BADPA 3 L367, ... Place hold
	8.	No cover image available Laporan tahunan pengaduan awam pentadbiran Negeri Selangor = State of Selangor Administration public complaints annual report by Selangor. Pejabat Setiausaha Kerajaan Negeri. Bhg. Audit Dalaman dan Pengaduan Awam Language: mayeng Publication details: Shah Alam, Selangor : Bahagian Audit Dalam dan Pengaduan Awam (BADPA), Pejabat Setiausaha Kerajaan Negeri Selangor, 2002 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (7)Call number: XM104 2002 8, ... Place hold
	9.	Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel by Stauss, Bernd Seidel, Wolfgang, 1935- Publication details: Cincinnati, OH. : Thomson/South-Western, 2004 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.52.S734. Place hold
	10.	No cover image available Your accounts and services : current account / Persatuan Bank-Bank Dalam Malaysia by Persatuan Bank-Bank Dalam Malaysia Bank Negara Malaysia Series: Banking info (Association of Banks in Malaysia) \| Info perbankan (Persatuan Bank-Bank Dalam Malaysia) Edition: 1st ed. Publication details: [Kuala Lumpur] : Persatuan Bank-Bank Dalam Malaysia, 2005 Online resources: Click here to access online Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: ABM 5 Y686 2005. Place hold
	11.	Pengurusan aduan menurut perspektif Islam / editor Siti Arni Basir. by Siti Arni Basir [editor.] Publisher: Shah Alam, Selangor : Insititut Perkembangan Minda (INMIND), 2012 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.52.P44 ki. Place hold
	12.	No cover image available Impak pengurusan aduan dan kualiti perkhidmatan ke atas imej organisasi di perpustakaan institusi pengajian tinggi awam (IPTA) Malaysia / Tan Pei Kian. by Tan, Pei Kian [author.] Producer: 2013 Dissertation note: Tesis (P.hD.) - Universiti Kebangsaan Malaysia, 2013. Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.52.T346 2013 tesis. Place hold

Contact Us

Perpustakaan Tun Seri Lanang, Universiti Kebangsaan Malaysia
43600 Bangi, Selangor Darul Ehsan,Malaysia
+603-89213446 – Consultation Services
019-2045652 – Telegram/Whatsapp
Email: helpdeskptsl@ukm.edu.my

Copyright ©The National University of Malaysia Library