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1.
A practical guide to call center technology / by Andrew J. Waite by
Publication details: New York : CMP Books, 2001
Other title:
  • call center technology
  • Subtitle on cover : Select the right systems for total customer satisfaction
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HE8788.W34.

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2.
Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing / by Brendan Read by
Edition: 2nd ed.
Publication details: San Francisco : CMP Books ; 2005
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HE8788.R4 2005.

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3.
Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler by Series: Improving human performance series
Publication details: Burlington, MA : Elsevier Butterworth-Heinemann, 2004
Online resources:
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HE8788.B88.

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4.
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Diverted to Delhi [videorecording] / Australian Film Finance Corporation presents a Greg Stitt production ; producer & director, Greg Stitt by
Publication details: New York, NY : Filmakers library, 2002
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: dvd HE8789.I4 D58.

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