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	1.	Customer service delivery : research and best practices / Lawrence Fogli, editor by Fogli, Lawrence Series: The Professional Practice series Publication details: San Francisco, Calif. : Jossey-Bass, 2006 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C866. Place hold
	2.	Managing human resources for environmental sustainability / Susan E. Jackson, Deniz S. Ones, Stephan Dilchert, editors ; foreword by Allen I. Kraut. by Jackson, Susan E Ones, Deniz S, 1965- Dilchert, Stephan, 1980- Series: The professional practice series Publication details: San Francisco : Jossey-Bass, c2012 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.255.M366. Place hold
	3.	Advancing human resource project management / edited by Richard J. Klimoski, Beverly A. Dugan, Carla Messikomer, Francois Chiocchio, editors. by Klimoski, Richard J [editor.] Series: Professional practice seriesPublisher: San Francisco : Jossey-Bass & Pfeiffer Imprints, Wiley, 2014 In: Wiley e-books Online resources: Wiley Online Library Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: ebook. Place hold

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