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	1.	Researching the public opinion environment : theories and methods / Sherry Devereaux Ferguson. by Ferguson, Sherry Devereaux Series: Sage series in public relations: v.3 Publication details: Thousand Oaks, California : Sage Publications, c2000 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HM1236.F47 8. Place hold
	2.	Ongoing crisis communication : planning, managing, and responding / W. Timothy Coombs by Coombs, W. Timothy Series: Sage series in public relations ; v. 2 Publication details: Thousand Oaks : Sage Publications, 1999 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD49.C665. Place hold

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