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1.
Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff by Series: Neteffect series. Management skills
Publication details: Upper Saddle River, N.J. : Prentice Hall, 2002
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A585.

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Speaking effectively : achieving excellence in presentations / John A. Kline by Series: Neteffect series. Learning skills
Publication details: Upper Saddle River, N. J. : Pearson/Prentice Hall, 2004
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Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5718.22.K54.

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Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis by Series: NetEffect series. Technology skills
Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, 2004
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Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.G63 2004.

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Effective teamwork : ten steps for technical professions / David L. Goetsch by Series: NetEffect series
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2004
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Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD66.G63.

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E-learning games : interactive learning strategies for digital delivery / Kathleen M. Iverson by Series: NetEffect series
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2005
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: LB1044.87.I934.

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6.
Communication for the workplace : an integrated language approach / Blanche Ettinger, Edda Perfetto by Series: Neteffect series. Job skills
Edition: 3rd ed.
Publication details: Upper Saddle River, N.J. : Pearson Prentice Hall, 2006
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Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5718.E88 2006.

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