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	1.	Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal by Davidow, William H Uttal, Bro Publication details: New York : Harper & Row, 1989 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D385. Place hold
	2.	Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal by Davidow, William H Uttal, Bro Publication details: New York : HarperPerennial, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.D385 1990. Place hold

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