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	1.	Five-star leadership : the art and strategy of creating leaders at every level / Patrick L. Townsend, Joan E. Gebhardt ; foreword by Nancy K. Austin by Townsend, Patrick L Gebhardt, Joan E Publication details: New York : John Wiley & Sons, 1997 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD57.7.T69. Place hold
	2.	Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt by Townsend, Patrick L Gebhardte, Joan E Publication details: New York : John Wiley & Sons, 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.T69, ... Place hold
	3.	Quality is everybody's business / Patrick L. Townsend, Joan E. Gebhardt. by Townsend, Patrick L Gebhardt, Joan E Publication details: Boca Raton, Fla. : St. Lucie Press, 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.T694. Place hold

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