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	1.	Total quality service : principles, practices, and implementations / D. H. Stamatis. by Stamatis, D. H, 1947- Publication details: Delray Beach, Fla. : St. Lucie Press, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5 .S73, ... Place hold
	2.	Documenting and auditing for ISO 9000 and QS-9000 : tools for ensuring certification or registration / D.H. Stamatis by Stamatis, D. H, 1947- Publication details: Chicago : Irwin Professional Pub., 1996 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.6.S714. Place hold
	3.	TQM engineering handbook / D.H. Stamatis by Stamatis, D. H, 1947- Series: Quality and reliability ; 52 Publication details: New York : Marcel Dekker, 1997 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.2.S73 3. Place hold
	4.	Six sigma and beyond / D.H. Stamatis by Stamatis, D. H, 1947- Publication details: Boca Raton, FL : St. Lucie, 2002-2003 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (7)Call number: TS156.S73 3, ... Place hold
	5.	Understanding ISO 9000 and implementing the basics to quality / D.H. Stamatis. by Stamatis, D. H, 1947- Series: Quality and reliability ; 45 Publication details: New York : Marcel Dekker, 1995 Availability: Items available for loan: ZZ (1)Call number: TS156.6.S724 3. Place hold

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