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	1.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by Jacka, J. Mike Keller, Paulette J Publication details: New York : Wiley, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.J33. Not available: PERPUSTAKAAN TUN SERI LANANG: Checked out (1). Place hold
	2.	Auditing social media : a governance and risk guide / Peter R. Scott, J. Mike Jacka by Scott, Peter R, 1964- Jacka, J. Mike Publication details: Hoboken, N.J. : Wiley, 2011 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.1265.S394. Place hold

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