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	1.	Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown by Brown, Stanley A Publication details: Toronto : John Wiley & Sons, 1999 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.55.B76 1999 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.55.B76. Place hold
	2.	Customer relationship management : a strategic imperative in the world of e-business / editor and contributor, Stanley A. Brown. by Brown, Stanley A, 1946- Publisher: Toronto ; New York : John Wiley & Sons Canada, c2000Copyright date: ©2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.C878. Place hold

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