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1.
Computer-literacy needs assessment : a trainer's guide / Ron Zemke by
Publication details: Reading, Mass. : Addison-Wesley, 1985
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD30.2.Z46.

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2.
The Service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters by
Publication details: New York : Plume, 1990
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z46 1990.

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3.
Stress-less selling : a guide to success for men & women in sales / Frances Meritt Stern, Ron Zemke. by Series: A spectrum book
Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1981
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5439.5.S73, ...

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4.
Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke by
Publication details: New York : AMACOM, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A535 sbr.

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5.
Delivering knock your socks off service / Kristin Anderson, Ron Zemke by
Edition: Rev. ed.
Publication details: New York : AMACOM, 1998
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.A538 1998.

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6.
Service magic : the art of amazing your customers / Ron Zemke and Chip Bell by
Publication details: [Chicago] : Dearborn Trade Pub., 2003
Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.Z464 sbr.

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