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	1.	The quality management manual : how to write and develop a successful manual for quality management systems / Jenny Waller, Derek Allen and Andrew Burns by Waller, Jenny Allen, Derek, 1955- Burns, Andrew, 1954- Publication details: London : Kogan Page, 1993 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.W35. Place hold
	2.	The T.Q.M. toolkit : a guide to practical techniques for total quality management / Jenny Waller, Derek Allen & Andrew Burns by Waller, Jenny Allen, Derek, 1955- Burns, Andrew, DE1954- Publication details: London : Kogan Page, 1995 Other title: The total quality management toolkit : a guide to practical techniques for total quality management Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.W353. Place hold

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