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Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / by Terry G. Vavra.
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2002.Description: xx, 307 p. : ill. ; 24 cm. + 1 computer optical disc (4 3/4 in.)ISBN:- 0873895002 (alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HF5415.335.V378 (Browse shelf(Opens below)) | 1 | Available | 00001307131 | |||
| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | HF5415.335.V378 (Browse shelf(Opens below)) | cd-rom | 1 | Available | 00002217018 |
Book accompanied by one CD, entitled'Customer satisfaction measurement simplified' bearing the same call number available at Bahagian Koleksi Media.
Includes bibliographical references (p. 297-300) and index.
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