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	1.	Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar / John Tschohl by Tschohl, John Publication details: Kuala Lumpur : Golden Books Centre, 1998 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: HF5415.5.T833154 8. PERPUSTAKAAN TUN SERI LANANG (2)Call number: HF5415.5.T82, ... Place hold
	2.	e-Service : speed, technology, and price built around service / John Tschohl. by Tschohl, John Publication details: Petaling Jaya : Advantage Quest Publications, 2001 Other title: Speed, technology, and price built around service Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5548.32.T77 sbr. Place hold

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