Professionalism, work, and clinical responsibility in pharmacy / David J. Tipton.

Includes bibliographical references and index.

Machine generated contents note: pt. I Emotional Intelligence -- ch. 1 Self-Directed Learning -- What's the Typical Approach to Pharmacy Education? -- What Happens as Students Age? -- What's the Best Way to Enhance Professionalism? -- What Are the Mechanics of Enhancing Professionalism? -- Personal Learning Plan: Professionalism -- ch. 2 Emotional Intelligence -- What Is Emotional Intelligence? -- What Are the Domains of Emotional Intelligence? -- What Are Emotional Hijackings? -- Why Is Emotional Intelligence Important? -- What Are Some Examples of Emotional Intelligence? -- Emotional Intelligence at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 3 Emotions -- What Are Emotions? -- What Are the Primary Emotions? -- Why Are Some Emotions Hard to Describe? -- Are Emotions Functional? -- What Are Moods? What Is Temperament? -- What Is the Biology of Emotions? -- What Do I Learn from My Emotions? -- Can I Ignore My Emotions, or Hide Them? --

Contents note continued: Why Do I Always React the Same Way? -- Emotions at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 4 Self-Awareness -- What Is Self-Observation? -- What Is Self-Awareness? -- What Is Self-Concept? -- What Are the Barriers to Self-Awareness? -- What Things Are Most Important to Learn About Myself? -- Self-Awareness at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 5 Self-Management -- What Are the Prerequisites for Self-Management? -- What Is at the Core of Self-Management? -- What Is Emotional Regulation and Self-Management? -- What Are Specific Strategies for Emotional Regulation? -- What Is Cognitive Reappraisal and Self-Management? -- Self-Management at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 6 Social Awareness -- What Is Social Awareness? -- What Are Emotional Blinders? -- What Is Intuition? -- How Can I Improve My Social Awareness? -- What's the Critical Element in Reading People? --

Contents note continued: Social Awareness at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 7 Relationship Management -- What Is the Neurobiology of Relationships? -- The Relationship Is Good, So Why Is It So Hard Sometimes? -- If I'm in a Relationship, Shouldn't I Be Selfless? -- If They Would Only... -- What Is Reciprocity? -- What Are My Rights in the Relationship? -- What Is Transference? -- What Is a Toxic Relationship? -- What Characterizes a Successful Relationship? -- Relationship Management at Work -- Assignment: What Do the Practitioners/Others Say? -- pt. I Summary: Commandments for Emotional Intelligence -- pt. II Professionalism -- ch. 8 Professionalism -- What Is a Profession? -- Who Is a Professional? -- What Is Professionalism? -- How Is Professionalism Presented in School? -- Why Is It Hard to Be a Consummate Professional? -- Why Is Professionalism Like a Religion? -- How Is Professionalism Really Acquired? --

Contents note continued: Why Should I Do the Extra Work to Be More Professional? -- Professionalism at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 9 Emotional Intelligence, Ethics, and Professionalism / Vincent Giannetti -- Learning Ethics or Being Ethical? -- What Is Virtue Theory? -- Emotional Intelligence and Ethics -- Ethics at Work -- What Do the Practitioners/Others Say? -- ch. 10 Altruism -- What Characterizes Altruism? -- What Is Empathy? -- What Are the Elements of Compassion? -- What Motivates Altruistic Behavior? -- Is Altruism Innate? -- Can Altruism Be Learned? -- Must Altruism Be Grand? -- Altruism as Marketing -- Why Is Altruism Good for You? -- Caveats Regarding Altruism, Empathy, and Compassion -- Altruism at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 11 Accountability -- Definitions of Accountability -- How Are People Held Accountable? -- Who Is Accountable? -- What Is Attribution Theory? --

Contents note continued: How Does Attribution Relate to Accountability? -- What Are the Psychological and Emotional Consequences of Accountability? -- How Does Personality Affect Shame? -- What Is Self-Forgiveness? -- Accountability at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 12 Duty, Honor, and Integrity -- Why Is Lincoln Quoted for This Chapter? -- What Is a Virtue? -- Virtues and Character -- Virtues and Moral Reasoning -- Is Moral Intelligence the Same as Emotional Intelligence? -- What Is Conscientiousness? -- Self-Control as the Master Virtue -- Self-Control as a Limited Resource -- What Is the Deathbed Test? -- Duty, Honor, and Integrity at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 13 Excellence -- Excellence in What? -- Excellence for What End? -- Healthy and Unhealthy Striving for Excellence -- What Is Flow? -- How to Get Better -- The Role of Willpower -- Excellence at Work --

Contents note continued: Assignment: What Do the Practitioners/Others Say? -- ch. 14 Respect for Others -- What Does Respect Mean? -- Respect for Patients Versus Respect for Others at Work -- Person-Centeredness -- Rudeness, Incivility, and Bullying -- Advice on How to Treat People at Work -- Cultural Intelligence -- Respect for Others at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 15 The Dark Side -- Is the Dark Side a Dichotomous Variable? -- How Do You Explain These Behaviors? -- The Impaired Pharmacist -- How to Deal with Dark Side Professionals -- Assignment: What Do the Practitioners/Others Say? -- pt. II Summary: Commandments for Professionalism -- pt. III Clinical Responsibility -- ch. 16 Expertise and Thinking -- What Is Expertise? Who Is an Expert? -- What Are the Stages of Expertise? -- Pharmacists: Experts at What? -- What Do Experts Do That a Novice Can't? -- How Do Experts Think? -- Clinical Thinking and Clinical Decisions --

Contents note continued: Are There Different Types of Thinking? -- What Is Stupidity? -- Expertise at Work -- Practical Intelligence at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 17 Emotional Labor, Compassion Fatigue, Stress, and Burnout -- Emotional Labor -- Compassion Fatigue -- Burnout -- Stress and Quality of Life -- Stress and Performance -- Resilience -- Stress at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 18 Establishing Credibility -- The Objective -- Establishing Credibility -- Openness to Experience -- Perceived Self-Efficacy -- First Impressions -- Personal Presence -- A Sense of Entitlement -- Credibility at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 19 Worry, Fear, and Errors -- Introduction -- Fear and Anxiety -- What Is Worry? -- Fear of Failure, Fear of Success -- Errors -- Disclosure -- Coping -- Medication Errors at Work -- Assignment: What Do the Practitioners/Others Say? --

Contents note continued: ch. 20 Interprofessional Relationships -- Introduction -- Power -- Professional Transactions -- Interprofessional Relationships at Work -- Assignment: What Do the Practitioners/Others Say? -- pt. III Commandments for Clinical Responsibility -- pt. IV Work -- ch. 21 The Boss -- What Are the Key Assumptions to Managing Your Boss? -- Who Is Dependent on Whom? -- What Do I Need to Understand? -- Can I Shape My Boss's Behavior? -- Bad Bosses -- Telling the Boss You Made a Mistake -- Managing Your Boss at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 22 Careers -- What Should I Get from Work? -- What Should I Expect in My Career? -- What About a Mentor? -- How to Reach My Potential -- What Are Career Barriers? -- When to Change Jobs -- How to Change Jobs -- How to Take Feedback -- The Best Career Advice -- Emotional Intelligence and Careers -- Assignment: What Do the Practitioners/Others Say? -- ch. 23 Difficult Conversations --

Contents note continued: What Is the Underlying Structure of a Difficult Conversation? -- What's the Secret to a Difficult Conversation? -- The Scripting Technique -- Reducing Stress in a Difficult Conversation -- Difficult Conversations at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 24 New Supervisors -- Pharmacists as Supervisors -- What Do Supervisors Do? -- Two Guidelines for Supervisors -- What Mistakes Do New Supervisors Make? -- Supervision: The Primary Task -- Supervision at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 25 Politics -- Why Is There Politics at Work? -- How Does Emotional Intelligence Help with Politics? -- What Is Prudent Paranoia? -- What Are the Unspoken Rules of Work? -- What Is Power, and How Do I Use It? -- Grapevines and Gossip -- Are There Ethics in Organizational Politics? -- How Do I Recognize a Toxic Political Environment? -- Politics at Work -- Assignment: What Do the Practitioners/Others Say? --

Contents note continued: ch. 26 Romantic Relationships at Work -- Are Romantic Relationships Inevitable? -- Is This a Legal Issue? -- Are Romantic Relationships at Work Secret? -- What Happens When Romantic Relationships End? -- The Illusion of a Romantic Relationship -- General Guidelines for Romantic Relationships at Work -- Sexuality and Sexual Humor at Work -- Romantic Relationships at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 27 Trust, Delegation, and Empowerment -- Trust -- What Are the Characteristics of Effective Delegation? -- Why Do I Need to Delegate? -- Empowerment -- Trust, Delegation, and Empowerment at Work -- Assignment: What Do the Practitioners/Others Say? -- ch. 28 Practical Advice -- pt. IV Commandments at Work.